Privacy Policy

1. Introduction

Blaze Crest ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website blaze-crest.com, use our services, or communicate with us.

This policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and other applicable privacy laws.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name and contact details (email address, phone number, postal address)
• Professional information (job title, company, industry)
• Public speaking experience and goals
• Payment information (processed securely through third-party providers)
• Communication preferences and marketing consents
• Feedback, testimonials, and course evaluations

2.2 Technical Information

We automatically collect certain technical information when you visit our website:

• IP address and location data
• Browser type and version
• Device information and screen resolution
• Pages visited and time spent on our site
• Referring website and exit pages
• Cookie data (see our Cookie Policy for details)

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing and delivering our public speaking courses and services
• Processing payments and managing your account
• Communicating with you about our services, schedules, and updates
• Sending marketing communications (with your consent)
• Improving our services and website functionality
• Conducting research and analysis to enhance our programs
• Complying with legal obligations and resolving disputes
• Protecting against fraud and ensuring security

4. Legal Basis for Processing

We process your personal information based on:

• Contract: To provide our services and fulfill our contractual obligations
• Consent: Where you have given explicit consent for specific purposes
• Legitimate Interests: For business operations, security, and service improvement
• Legal Obligation: To comply with applicable laws and regulations

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing and financial services
• Website hosting and technical support
• Email marketing and communication services
• Analytics and performance monitoring
• Customer support and administration

5.2 Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users
• Investigate potential violations of our terms

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against:

• Unauthorized access, use, or disclosure
• Accidental loss, destruction, or damage
• Unlawful processing or transfer

Our security measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce our agreements
• Fulfill the purposes outlined in this policy

We will securely delete or anonymize your information when it is no longer needed for these purposes.

8. Your Rights

Under Australian privacy law, you have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your information in a portable format
• Objection: Object to processing for direct marketing purposes
• Restriction: Request restriction of processing in certain circumstances
• Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided below.

9. Cookies and Tracking

Our website uses cookies and similar tracking technologies. For detailed information about our cookie practices, please refer to our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Marketing Communications

With your consent, we may send you marketing communications about our services, courses, and industry insights. You can:

• Opt-out at any time by clicking the unsubscribe link in our emails
• Update your communication preferences by contacting us
• Choose specific types of communications you wish to receive

12. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

13. International Data Transfers

Your personal information may be transferred to and processed in countries other than Australia. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this policy and applicable privacy laws.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "last modified" date
• Sending you an email notification (for significant changes)

Your continued use of our services after any changes constitutes acceptance of the updated policy.

15. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

For complaints about our handling of your personal information, you may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

16. Acknowledgment

By using our website and services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy.